Effective Date: 24 September 2026
Last Updated: 24 September 2026

1. Introduction

This Account & Data Deletion Policy explains how clients, website visitors, business contacts, and other individuals can request the deletion, correction, restriction, or removal of personal information held by TURBO QUANTUM CORE LTD.

We respect the privacy of individuals who interact with our website and professional technology services. We aim to handle personal information responsibly and in accordance with applicable data protection requirements.

This Policy should be read together with our Privacy Policy and Terms and Conditions.

TURBO QUANTUM CORE LTD is a Ghana-based technology services business providing web development, digital marketing, IT management, PHP development, Internet of Things solutions, UI/UX design, and related professional digital services.

2. Scope of This Policy

This Policy applies to personal information that TURBO QUANTUM CORE LTD controls in connection with:

• Website enquiries
• Contact forms
• Service requests
• Client relationships
• Project communications
• Quotations and proposals
• Billing and payment records
• Technical support
• Client accounts or portals, where available
• Marketing communications
• Website analytics
• Project files containing personal information
• Other information submitted directly to us

Not every visitor or client will have a registered user account. Where no account exists, individuals may still request the deletion or correction of eligible personal information associated with them.

3. Information That May Be Covered

Depending on your interaction with us, a deletion or data request may relate to information such as:

Contact Information

This may include:

• Name
• Email address
• Company or organisation
• Job title
• Business contact information

Client and Project Information

We may hold information provided during a professional engagement, including:

• Project requirements
• Service enquiries
• Communications
• Client instructions
• Technical documentation
• Files supplied for a project
• Support history
• Project-related records

Account Information

Where account functionality is available, this may include:

• Username
• Account preferences
• Service history
• Login-related information
• Account activity

Billing and Transaction Records

We may hold invoices, payment confirmations, billing records, and related transaction information where required to administer a client relationship.

Technical Information

Certain technical information associated with website use may also be processed, including IP addresses, browser information, device information, logs, cookies, and website interaction information.

Marketing Preferences

This may include records showing whether you subscribed to, opted out of, or otherwise changed your preferences for marketing communications.

4. Your Data Rights

Depending on the laws applicable to your personal information, you may have rights concerning how that information is processed.

These may include the right to request:

• Access to personal information
• Correction of inaccurate information
• Updating of incomplete information
• Deletion of eligible personal information
• Restriction of certain processing activities
• Objection to certain processing
• Withdrawal of consent where processing relies on consent
• Removal from direct marketing communications
• Data portability where applicable

These rights are subject to applicable legal limitations and exceptions.

A request to delete information does not necessarily require us to remove every record connected with an individual where continued retention is required or permitted by law.

5. How to Request Account Deletion

Where TURBO QUANTUM CORE LTD provides you with an account, client portal, dashboard, or similar user profile, you may request closure of that account.

To make a request, contact:

support@tubroquantumcore.com

Please clearly state that you are requesting account deletion and provide enough information for us to identify the relevant account.

Where an account-deletion feature is available directly within a platform, you may also be able to submit the request using that functionality.

Once an eligible account is deleted, access to services, files, project information, settings, or other account-specific functionality may no longer be available.

6. How to Request Personal Data Deletion

You may request deletion of eligible personal information by contacting us at:

support@tubroquantumcore.com

Your request should explain what information you would like us to delete.

Where possible, include:

• Your name
• The email address associated with your enquiry or account
• The relevant project or service
• The type of information concerned
• Any other information reasonably necessary to locate the relevant records

Please do not send passwords, full payment-card information, banking credentials, or other unnecessary sensitive information as part of your request.

7. Identity Verification

We may need to verify that a person requesting deletion is authorised to make the request.

This helps prevent fraudulent or unauthorised deletion of another person’s information.

Depending on the circumstances, we may ask you to confirm information already associated with your account, enquiry, or client relationship.

We will seek to request only information reasonably necessary to verify the request.

Where another person submits a request on your behalf, we may require reasonable evidence that the person has authority to act for you.

8. What Happens After We Receive a Request

Once we receive a valid deletion request, we will review:

• The identity of the requester
• The personal information concerned
• Why the information was originally collected
• Whether the information is still required
• Applicable contractual obligations
• Legal or regulatory retention requirements
• Security and fraud-prevention considerations
• Whether any legal exception applies

Where deletion is appropriate, information may be removed, anonymised, restricted, or otherwise rendered no longer identifiable, depending on the relevant systems and circumstances.

Where we cannot fulfil all or part of a request, we may explain the reason where required by applicable law.

9. Timeframes for Data Requests

We aim to respond to account and personal-data requests within a reasonable period and within any timeframe required by applicable data protection law.

The exact period may depend on:

• The applicable jurisdiction
• Complexity of the request
• Amount of information involved
• Need to verify identity
• Whether multiple systems must be reviewed
• Whether a lawful extension is available

We do not impose a fixed deletion period where the applicable law or circumstances require a different timeframe.

10. Information We May Need to Retain

Deletion rights are not absolute.

Certain information may need to be retained after an account is closed or a deletion request is submitted.

This may include information reasonably required for:

Legal and Regulatory Obligations

Records may need to be retained where required by applicable law, regulation, court order, or lawful governmental request.

Financial and Tax Records

Invoices, transaction records, and other accounting information may need to be maintained for applicable financial, audit, or taxation requirements.

Contractual Records

Certain records may be retained where reasonably necessary to establish what services were requested, provided, delivered, or paid for.

Fraud and Security Prevention

Limited information may be retained where necessary to detect or prevent fraud, misuse, unauthorised access, cybersecurity incidents, or other unlawful activities.

Legal Claims and Disputes

Records may be retained where reasonably necessary to establish, exercise, or defend legal claims or resolve contractual disputes.

Information retained for these purposes will not be kept longer than reasonably necessary or legally required.

11. Project Files and Client Data

Our professional services may involve receiving files, content, designs, technical information, website materials, databases, development information, or other content from clients.

Where a client requests deletion following completion or termination of a project, we will assess whether the relevant information can be removed from active systems.

Some project records may need to remain where required for:

• Contract administration
• Accounting purposes
• Security
• Support obligations
• Dispute resolution
• Legal compliance

Clients should maintain their own copies and backups of important project files before requesting deletion.

12. Website and Development Access

During web development, PHP development, IT management, IoT, UI/UX, or similar technical engagements, a client may provide temporary access to third-party platforms, websites, hosting environments, APIs, repositories, or administrative systems.

Where such access is no longer necessary, access credentials should be revoked or changed as appropriate.

Clients are encouraged to change temporary credentials after project completion where appropriate.

We do not require clients to provide more system access than is reasonably necessary to perform the agreed service.

13. Data Stored by Third-Party Service Providers

Certain personal information may be processed through third-party platforms used to support our operations.

These could include:

• Hosting providers
• Cloud infrastructure
• Email services
• Payment processors
• Analytics providers
• Project management tools
• Customer support systems
• Security services
• Development tools

Where appropriate and legally required, we may take reasonable steps to communicate an eligible deletion request to relevant service providers processing information on our behalf.

Independent third parties may have their own legal obligations or retention requirements that apply separately.

14. Payment and Financial Information

Closing an account or requesting deletion does not automatically require deletion of all payment or financial records.

Certain information associated with invoices, completed payments, refunds, accounting, or taxation may need to be retained to satisfy legal or legitimate record-keeping requirements.

TURBO QUANTUM CORE LTD does not intentionally retain complete payment-card numbers, CVV/security codes, banking passwords, or comparable sensitive authentication credentials unless lawfully required and necessary.

Where payments are handled by an independent payment provider, requests concerning information controlled directly by that provider may need to be submitted to the relevant provider.

15. Marketing Data Deletion

You may request that we stop using your information for direct marketing.

You may do this by:

• Using an unsubscribe mechanism provided in a marketing message, where available
• Contacting us at support@tubroquantumcore.com

An opt-out from marketing does not necessarily delete all business records associated with you.

We may retain sufficient information to record and respect your marketing preference and prevent future unwanted promotional communications.

Essential service communications, invoices, security notices, or project-related messages are not considered promotional marketing.

16. Cookies and Analytics Information

Information collected through cookies and similar technologies may be subject to separate technical controls and retention processes.

You may be able to remove or block cookies through your browser settings or through available website consent controls.

Further information about how cookies are used is available in our Cookie Policy.

17. Backup and Archived Information

Deleting information from an active system may not result in immediate deletion from every backup or archived environment.

Information may remain temporarily within secure backup systems used for:

• Disaster recovery
• Business continuity
• Cybersecurity
• System restoration

Where applicable, such information will be subject to appropriate restrictions and removed, overwritten, anonymised, or rendered inaccessible through the relevant backup lifecycle when it is no longer required.

We do not use backup copies as a means of continuing ordinary processing of information after an eligible deletion request has been completed.

18. Effect of Account or Data Deletion

Account deletion may be permanent.

Depending on the relevant service, deletion may result in:

• Loss of account access
• Removal of saved preferences
• Removal of eligible project information
• Termination of associated platform access
• Disconnection from integrations
• Loss of stored information
• Inability to restore deleted information

Clients should download or securely retain any information they need before requesting permanent deletion.

19. Requests for Correction or Partial Deletion

You do not necessarily need to request deletion of all information.

Where applicable, you may instead request:

• Correction of inaccurate information
• Updating of outdated information
• Deletion of a particular item
• Withdrawal of marketing consent
• Restriction of a particular processing activity
• Removal of unnecessary project files

We will evaluate each request according to the circumstances and applicable law.

20. Data Protection and Applicable Law

TURBO QUANTUM CORE LTD is based in Ghana and handles personal information subject to applicable Ghanaian data protection requirements, including the Data Protection Act, 2012 (Act 843).

Where our processing falls within the territorial scope of another privacy regime, additional rights may apply.

For example, where the EU GDPR or UK GDPR applies, individuals may have additional rights concerning erasure, restriction, portability, objections, and certain automated processing activities.

References to such rights apply only where the relevant legislation applies to the particular individual and processing activity.

21. Refusal or Limitation of a Request

We may refuse or limit a deletion request where doing so is permitted or required by law.

Examples may include situations where information is necessary:

• To comply with a legal obligation
• To maintain mandatory financial records
• To establish or defend legal claims
• To investigate fraud or security incidents
• To fulfil an existing contractual obligation
• To protect the rights of another person
• For another purpose legally permitting continued retention

Where required by applicable law, we will provide an appropriate explanation if a request cannot be fully completed.

22. Policy Updates

We may update this Account & Data Deletion Policy where necessary to reflect changes in:

• Our services
• Data-processing activities
• Technology
• Internal procedures
• Legal requirements
• Third-party service arrangements

Any revised version will be published on our website with an updated revision date.

Effective Date: 24 September 2026
Last Updated: 24 September 2026

23. Contact Us

For account closure, personal-data deletion, correction, restriction, marketing preferences, or other data-related requests, contact:

TURBO QUANTUM CORE LTD
Website: https://tubroquantumcore.com/
Address: GA-047-8501, House Number 7, Kokomlemle Sapele Crescent, Near ATTC, Accra, Ghana
General Information: info@tubroquantumcore.com
Account & Data Requests: support@tubroquantumcore.com

When submitting a privacy request, please provide sufficient information for us to locate the relevant records and verify that you are authorised to make the request.